On the website 10and10-is-a-lie.info we state that our damage restoration company quit the practice of showing a 10 and 10 O&P allowance on damage restoration projects as of January 2007. We lasted in that adventure for about 18 months.
While developing a pricing database and methodology based upon the realities of our own company made running the estimating and production process so much easier for us, it didn't win us any friends among the companies and their adjusters who are charged with running claims through and by the Xactimate system.
I still believe that if the best answer somebody can give for a price being what they say it is is "that's what Xactimate says", they are little more than an adminstrative assistant and neither an estimator nor an adjuster.
I also still believe that representing 10 and 10 as a true representation of O&P is a deceptive business practice that perpetrates the fundamentally corrupt relationship between property damage contractors and insurance adjusters.
It both bemuses and offends me to watch either contractors or adjusters who are clever enough or incompetent enough to manipulate the system or be manipulated to one party's detriment represent the mainstream of the damage restoration industry.
But on or about November 1, 2008 we gave up the crusade. We are once again Xactimclones and wear the badge of 10 and 10 for all to see. While I admit failure, at least we didn't just talk (whine) about the problems with the institution of 10 and 10. We put our money where our mouth is. We'll now go sit quietly in the corner and practice playing the game.
